Meralco opens more digital doors to its customers

I still remember the days of old when I was growing up. Whenever we had a power outage in our area, it was a challenge to reach Meralco. Phone lines were jammed all the time. We had to tune in to radio stations via our portable radio to find out what areas were affected and how soon power would be restored. No one had any idea if their area would be affected by maintenance of power lines. Basically, Meralco customers were pretty much in the dark (pun intended).

A new Meralco, however, has been emerging from its corporate shell. Going beyond its official website which was then a one-way, company-to-customers information dissemination tool, it began engaging the public on social media by creating a Twitter account (@meralco) and a Facebook page. Suddenly, access to Meralco widened beyond the capacity of phone lines as maintenance schedules were posted online and inquiries from customers were answered more rapidly.

In continuing plans to better inform the public and to improve public service, Meralco has revamped its website to make it more responsive to the public's needs.

Homepage

When you land on its homepage, it gives you two different portals. FOR CUSTOMERS provides answers to customers' concerns including electricity consumption, bill-related matters and new account applications. THE COMPANY is where you find corporate information like annual reports, business partnerships, stakeholder relations and investor information.

Since most of us are consumers, I'll focus on the FOR CUSTOMERS portal. Here's what you get when you choose that option.

The navigation bar on the topmost part lists the website's main sections. At the bottom are links to frequently accessed information. The Quick Links on left sidebar provide more detailed information for customers and the center area is reserved for the most recent videos, photos and articles for customers to know.

The Meralco Appliance Calculator (AppCal for short), which is a link under Quick Links, brings you to a web application where customers can compute and gauge their electricity consumption based on the different appliances they use at home. Computations can be specific to the type of appliance, corresponding wattage, and frequency of usage. The AppCal calculates cost per hour, day, week, and month. The AppCal also takes into account the prevailing generation charge for the month.

For those with smartphones and tablets, AppCal is now a FREE downloadable app. I've downloaded it on my ipad.

Meralco is setting up more innovative plans, one of which is offering prepaid electricity, much like a mobile phone's prepaid load feature. Their other innovation plans can be read in my post HERE.

Find Meralco in these digital areas:

Website: meralco.com.ph

Twitter: twitter.com/meralco

Facebook: www.facebook.com/meralco

YouTube: www.youtube.com/user/meralcoph