The best experience I had with Pilipinas Teleserv was some years back when my passport and that of my 2 boys had to be renewed. Teleserv processed our information, picked up our passports, and assisted us at the DFA so efficiently that we were in and out in just 15 minutes tops!
Pilipinas Teleserv recently hosted a brunch for some bloggers with someone from the National Statistics Office (NSO) as resource person. We got to learn more about the OTHER services of Teleserv as well as ask questions of the NSO person.
|Current services of Pilipinas Teleserv|
NSO issues various certificates on security paper: birth certificate, death certificate, marriage certificate, and Certificate of No Marriage (CENOMAR). Their hotline is open 24/7, even on holidays. And their coverage is nationwide.
|Birth certificate on NSO security paper|
|Process for getting an NSO certificate|
There are more payment modes now, including BancNet ATMs, online banking facilities and credit cards via an online payment channel. Teleserv says the online payment facility is compliant with the PCI-DSS' strict certifications to ensure it is safe and secure.
DFA Express Passport Delivery
Teleserv told me that because of the new ID process at the DFA, waiting time is longer than it used to be the last time I processed our passports. Nevertheless, they make the appointment process and delivery as convenient as possible for their clients. Here's how:
POEA Overseas Exit Clearance (OEC)
Vacationing OFWs need an OEC to be able to return to their place of work. There's no need now to travel all the way to POEA for this as it's just a mouse click away. It's processed and delivered to your doorstep. Just log on to www.oecdelivery.com.ph or call (02) 737-7777.
A few more things I learned from Pilipinas Teleserv
During the open forum, I learned a few more things from NSO and Teleserv:
* The official receipt that comes with the NSO certificate needs to be kept attached to the certificate. - Waah, I never knew that and always separated them from the certificates! This OR is proof that the certificate is authentic and is sometimes required for presentation by some foreign embassies.
* Their security paper changes color from time to time. NSO orders these in bulk in a certain color and pattern. When they change color/pattern, embassies are advised. So it's possible that while my current NSO-certified certificates serve the purpose for schools and other requirements, I may need to order up for new ones in case the family travels and the embassy/ies require a more recent security paper.
You can find Pilipinas Teleserv on the following sites:
(02) 737-1111 (NSO inquiries)
(02) 737-1000 (DFA inquiries)
(02) 737-7777 (POEA inquiries)